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India's First Curated Platform for Clean Self-Care
No Synthetic Fragrance, No Artificial Colors, No Parabens, No Sulfates, No Mineral Oils
No Silicones, No PEGs, No Phthalates, No Formaldehyde Releasers, No Animal Testing
90%+ of our products are made with natural ingredients
Let’s begin your low-tox self-care journey!!
Hyper Curated Platform Just for you!!
90% brands are Women-Led and 100% are Indian!!
100% Eco-friendly Ingredients!!
A curated space for clean skincare and bodycare
Cleaner Self-Care, Happier You

Customer Service

We're here to help with orders, returns, shipping, payments, and more.

Last updated: 05 May, 2026

Check the sections below for quick help. If you still need assistance, reach out via email or phone—we usually respond within one business day.

1) Contact Us

Tip: Please have your Order ID ready for faster support.

2) Support Hours

  • Mon–Sun: 10:00 AM – 6:00 PM IST
  • Sunday & Public Holidays: Email-only monitoring
  • We aim to respond to emails within 1 business day.

3) Order Help

Track your order from My Orders or the courier link sent to you. For address changes, contact us before dispatch.

  • Order placed but not confirmed? Check your spam folder or contact us.
  • Want to cancel? You can cancel before dispatch. Post-dispatch, please place a return request after delivery.

4) Returns & Refunds

Eligible items can be returned within 15 days of delivery. See full details in our Returns & Refunds Policy.

  • Keep original packaging, tags, freebies, and invoice.
  • For damaged/incorrect items, share unboxing photos/video within 48 hours.
  • Refunds are typically initiated within 5–7 business days after inspection.

5) Shipping & Delivery

Standard delivery usually takes 2–7 business days depending on your pin code. For timelines and fees, see our Shipping & Delivery Policy.

  • Tracking becomes active after the first courier scan.
  • Missed delivery? Couriers attempt delivery up to 2–3 times before RTO.

6) Payments & COD

  • We accept UPI, Credit/Debit Cards, Net‑Banking/IMPS (if available), and Cash on Delivery (where serviceable).
  • COD limit and fees may apply. Repeated COD refusals may disable COD for your account.
  • For failed payments, please retry after verifying bank/UPI status; contact us if the amount is debited but order isn’t created.

7) Account & Security

  • Reset passwords from the login page via “Forgot Password”.
  • Update address/phone from My Account → Addresses.
  • Report suspicious activity immediately to connect@bythemom.com.

8) Quick FAQs

▸How do I track my order?

Use the tracking link sent by email/SMS after dispatch or visit My Orders when signed in. If the link isn’t active, wait for the courier’s first scan.

▸Can I change the delivery address?

Address changes are possible before dispatch. After dispatch, please contact the courier, but changes may not be guaranteed.

▸When will I receive my refund?

After the returned item passes inspection, refunds are usually initiated within 5–7 business days. COD refunds are processed via UPI/bank/wallet.

▸What payment methods do you accept?

We accept UPI, Credit/Debit Cards, Net‑Banking/IMPS (if available), and Cash on Delivery (where serviceable). Some prepaid discounts may not apply to COD.

▸My item arrived damaged. What should I do?

Please share unboxing photos/video within 48 hours to connect@bythemom.com with your Order ID. We’ll arrange a replacement or refund as per policy.

9) Contact Form

Prefer a form? Submit your request here—our team will reply by email.

We’ll reply to your email. By submitting, you agree to our Privacy Policy.

10) Escalation & Grievance (India)

If your issue remains unresolved, you can escalate to our Grievance Officer per the Terms. We acknowledge complaints within 48 hours and aim to resolve within 1 month.

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Understand What You Use

Clean Skincare FAQs

Understand clean beauty claims, ingredient transparency, product safety, and how to make more informed skincare choices.

Clean skincare generally refers to products formulated with a focus on ingredient transparency, safety, and conscious formulation choices. However, there is no single universally accepted definition of clean skincare, so it is important to check how each brand or retailer defines the term.

No. Clean skincare and natural skincare are not necessarily the same. A clean product may contain both naturally derived and carefully selected synthetic ingredients, while a natural product may focus mainly on ingredients sourced from plants, minerals, or other natural sources.

No. Organic skincare generally refers to products containing ingredients grown and processed according to organic standards. Clean skincare is a broader concept that may focus on ingredient transparency, formulation choices, safety, sustainability, or other criteria.

No. Everything around us, including water, plant oils, minerals, and botanical extracts, is made of chemicals. The term chemical-free is therefore scientifically inaccurate. A better approach is to understand which ingredients are used, why they are included, and whether they are suitable for your skin.

No. Synthetic ingredients are not automatically harmful, just as natural ingredients are not automatically safe. Ingredient safety depends on factors such as concentration, formulation, purity, intended use, and individual sensitivity.

Look for a complete ingredient list, clear product claims, transparent manufacturer information, relevant certifications where applicable, appropriate usage instructions, and explanations of why key ingredients are used. Avoid relying only on words such as clean, green, pure, or toxin-free.

Clean skincare formulations may include plant oils, botanical extracts, butters, clays, hydrosols, humectants, antioxidants, gentle surfactants, and carefully selected preservatives. The exact ingredients depend on the product type and intended function.

Not necessarily. Water-based skincare products generally require an effective preservation system to reduce the risk of microbial contamination. A properly formulated preservative can be important for product safety and stability.

Fragrance-free products may be preferable for people with sensitive or reactive skin, but fragrance itself is not automatically unsuitable for everyone. Essential oils and natural fragrances can also cause irritation in some individuals.

It can be, but the clean label alone does not guarantee suitability. Sensitive skin can react to essential oils, botanical extracts, fragrances, active ingredients, or even commonly used natural ingredients. Patch testing is recommended.

Yes. Natural ingredients such as essential oils, citrus extracts, certain herbs, nut oils, and botanical fragrances may cause irritation or allergic reactions in some people.

Not necessarily. Product effectiveness depends on the overall formulation, concentration of active ingredients, stability, compatibility with your skin, and consistency of use. A clean label by itself does not guarantee better results.

Some products may have a shorter shelf life depending on their formulation, packaging, preservation system, and storage conditions. Always follow the expiry date and period-after-opening instructions.

Store them in a cool, dry place away from direct sunlight, excess heat, and humidity. Keep containers closed properly and avoid introducing water or unclean fingers into jars.

No. Sustainable packaging and clean formulation are separate considerations. A product may use recyclable or plastic-free packaging but still contain ingredients that do not fit a particular clean beauty standard.

Non-toxic is often used as a broad marketing term and may not have a standard definition. Rather than relying on the claim alone, review the ingredient list, intended use, concentration, safety information, and supporting evidence.

No. Ingredient names can sound complex because cosmetic labels often use standard INCI names. A difficult-to-pronounce ingredient is not automatically harmful, just as a familiar-sounding ingredient is not automatically safe.

Read the complete ingredient list, understand your skin type and concerns, review product claims critically, check relevant certifications, look for transparent brand information, and choose products based on formulation rather than marketing language alone.

“Clean” does not have one universal definition. Evaluate products based on their complete formulation, transparency, suitability for your skin, and verifiable product information.

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