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Returns & Refunds Policy

Last updated: 05 May 2026

1) Return window

Request a return or replacement within 15 days of delivery for eligible items.

2) Eligibility & condition

  • Items must be unused and in original packaging with all tags, freebies, and invoices.
  • Provide unboxing photos/video for damaged, defective, or wrong items within 48 hours of delivery.

3) Non‑returnable categories (illustrative)

  • Personal care once opened/used; intimate and hygiene products.
  • Consumables/food/perishables; temperature‑sensitive goods.
  • Made‑to‑order/customised items; final‑sale or clearance items.
  • Digital downloads or services delivered once accessed.

4) How returns work

  • Submit a request from your account or contact support with order details and reason.
  • We may arrange pickup; if unavailable, you may be asked to self‑ship using a trackable courier.
  • Pack securely; include all items and invoice. Remove/mask any old labels on the package.

5) Inspection & outcome

  • Items are quality‑checked at the warehouse/seller location.
  • Approved returns: refund or replacement is processed; partial refunds may apply for missing/damaged parts not due to transit defect.

6) Refund timelines & method

  • Refunds are typically initiated within 5–7 business days after inspection completion.
  • Prepaid: original payment method. COD: UPI/bank transfer/wallet as available.

7) Cancellations

  • You: Cancel before dispatch for a full refund; post‑dispatch, treat as a return.
  • Us: We may cancel for stockouts, address unverifiable, listing/pricing errors, or suspected fraud (full refund issued).

8) Exchange policy

Exchanges are subject to stock availability and the same inspection rules.

9) Contact

  • Email: connect@bythemom.com
  • Phone: 9582492250

Note: This is a general template and not legal advice. Tailor categories and timelines to your catalogue and carrier coverage.

Also see Terms and Privacy Policy.

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Understand What You Use

Clean Skincare FAQs

Understand clean beauty claims, ingredient transparency, product safety, and how to make more informed skincare choices.

Clean skincare generally refers to products formulated with a focus on ingredient transparency, safety, and conscious formulation choices. However, there is no single universally accepted definition of clean skincare, so it is important to check how each brand or retailer defines the term.

No. Clean skincare and natural skincare are not necessarily the same. A clean product may contain both naturally derived and carefully selected synthetic ingredients, while a natural product may focus mainly on ingredients sourced from plants, minerals, or other natural sources.

No. Organic skincare generally refers to products containing ingredients grown and processed according to organic standards. Clean skincare is a broader concept that may focus on ingredient transparency, formulation choices, safety, sustainability, or other criteria.

No. Everything around us, including water, plant oils, minerals, and botanical extracts, is made of chemicals. The term chemical-free is therefore scientifically inaccurate. A better approach is to understand which ingredients are used, why they are included, and whether they are suitable for your skin.

No. Synthetic ingredients are not automatically harmful, just as natural ingredients are not automatically safe. Ingredient safety depends on factors such as concentration, formulation, purity, intended use, and individual sensitivity.

Look for a complete ingredient list, clear product claims, transparent manufacturer information, relevant certifications where applicable, appropriate usage instructions, and explanations of why key ingredients are used. Avoid relying only on words such as clean, green, pure, or toxin-free.

Clean skincare formulations may include plant oils, botanical extracts, butters, clays, hydrosols, humectants, antioxidants, gentle surfactants, and carefully selected preservatives. The exact ingredients depend on the product type and intended function.

Not necessarily. Water-based skincare products generally require an effective preservation system to reduce the risk of microbial contamination. A properly formulated preservative can be important for product safety and stability.

Fragrance-free products may be preferable for people with sensitive or reactive skin, but fragrance itself is not automatically unsuitable for everyone. Essential oils and natural fragrances can also cause irritation in some individuals.

It can be, but the clean label alone does not guarantee suitability. Sensitive skin can react to essential oils, botanical extracts, fragrances, active ingredients, or even commonly used natural ingredients. Patch testing is recommended.

Yes. Natural ingredients such as essential oils, citrus extracts, certain herbs, nut oils, and botanical fragrances may cause irritation or allergic reactions in some people.

Not necessarily. Product effectiveness depends on the overall formulation, concentration of active ingredients, stability, compatibility with your skin, and consistency of use. A clean label by itself does not guarantee better results.

Some products may have a shorter shelf life depending on their formulation, packaging, preservation system, and storage conditions. Always follow the expiry date and period-after-opening instructions.

Store them in a cool, dry place away from direct sunlight, excess heat, and humidity. Keep containers closed properly and avoid introducing water or unclean fingers into jars.

No. Sustainable packaging and clean formulation are separate considerations. A product may use recyclable or plastic-free packaging but still contain ingredients that do not fit a particular clean beauty standard.

Non-toxic is often used as a broad marketing term and may not have a standard definition. Rather than relying on the claim alone, review the ingredient list, intended use, concentration, safety information, and supporting evidence.

No. Ingredient names can sound complex because cosmetic labels often use standard INCI names. A difficult-to-pronounce ingredient is not automatically harmful, just as a familiar-sounding ingredient is not automatically safe.

Read the complete ingredient list, understand your skin type and concerns, review product claims critically, check relevant certifications, look for transparent brand information, and choose products based on formulation rather than marketing language alone.

“Clean” does not have one universal definition. Evaluate products based on their complete formulation, transparency, suitability for your skin, and verifiable product information.

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